1. The guarantor is FPU Monika Pajor, with its registered office in 93-481 Łódź, ul. Arabska 8, NIP: PL9820361569, REGON: 520493046, Tel. +48 663 999 998, Email: contact@simgauges.com
2. The warranty period is 24 months from the date of sale – according to the date on the proof of purchase.
3. The warranty covers only damages and defects resulting from the causes inherent in the sold unit. The warranty does not cover:
a. mechanical damages and the defects caused by them,
b. damages resulting from misuse, inconsistent with the manual and safety rules use and storage of the product,
c. damages caused by external factors, such as flooding with liquid, moistness (e.g. by precipitation or condensation of water vapour at variable temperatures), too high or too low temperature, lighting, chemical agents and other ones beyond the control of the Guarantor,
d. damages resulting from unauthorized repairs, alterations, software changes made by the purchaser or unauthorized persons,
e. damages resulting from natural wear and tear such as scratches, dirt, abrasions, wiping of inscriptions etc.,
f. damages or malfunctions caused by improper installation of the equipment cooperating with the product,
g. operations listed in the manual for execution by the user e.g. equipment installation, programming, cleaning and maintenance,
h. products in which the warranty seal was removed or damaged.
4. The warranty covers the products used solely for non-business purposes. The warranty does not cover the products exploited for profit-making purposes.
5. The customer may be charged for transport and diagnosis of the product when the product sent to the service station within the warranty claim is operational or misconfigured.
6. The warranty covers free of charge replacement of spare parts supplied by the Guarantor needed for repair and labour during the warranty period. Defects detected during the warranty period can be removed only by guarantor authorized service stations the addresses of which are available on the Guarantor’s website.
7. Defects found during the warranty period will be repaired free of charge as soon as possible without a maximum of 21 working days from the date the equipment is accepted for repair. This time limit may be prolonged if the repair requires the import of spare parts or because of import/export restrictions for spare parts or other legal regulations and other circumstances on which the guarantor company has no influence.
8. A Guarantor does not bear responsibility for any financial loss or other civil law consequences caused by a defect in the claimed device. It regards in particular: loss of turnover, profit, possible benefits, loss of data, information and media damage. A guarantor does not bear responsibility for the content, reliability or availability of services and applications contained in the devices and delivered by third parties. Services and applications are provided in the state in which they are. A Guarantor does not bear responsibility for any accessories that do not constitute a purchased set and additional elements attached to the device for the duration of the repair.
9. In case it is needed to deliver the equipment to the service station, the Customer is obliged to send the equipment in the original factory packaging together with all fillers. Otherwise, the risk of damage to the equipment during transport in both directions is borne by the Customer. Cash on delivery parcels will be not accepted by the guarantor.
10. In case a defect is found the Customer may submit a claim through the contact form located on the Guarantor’s website.
11. The customer is obliged to check the condition of the received equipment in the presence of the courier company’s representative immediately upon receipt. In case of damage to the shipment, a protocol of damage must be drawn up that will be the basis for pursuing possible warranty claims.
12. The warranty does not exclude, limit or suspend the rights of the buyer arising from the local regulations regarding Consumer’s rights.
13. Defective pixels. Sim Gauges products can have:
a. 4 defective pixels (dead pixels, points permanently unlit);
b. 5 defective pixels permanently lit in white;
c. 10 defective subpixels that are points lit in the colour – red, green or blue.
In case the panel exceeds the principles given above, it is subject to warranty repair in the manner established by the Guarantor.